Support

Need help? Join our community or browse the docs.

Frequently Asked Questions

Why does my server not show up on the server select page?

You need Administrator or Manage Server permission on the server. If you recently joined, try logging out and back in to refresh your server list.

Slash commands are not appearing in my server.

Slash commands sync globally and can take up to 1 hour to appear. Make sure the bot has been invited with the correct permissions and that the bot is online.

The bot says it lacks permission to kick/ban someone.

The bot's role must be higher than the target member's highest role in the server role hierarchy. Go to Server Settings → Roles and move Zentry above the roles it needs to moderate.

How do I reset all settings for my server?

Go to Dashboard → Settings → Danger Zone → Reset Settings. This will delete all configuration for that server.

I upgraded to Pro but my server still shows Free.

Wait a few seconds and refresh the page. If it persists, join our Discord server and a team member will help you out.

Can I use Zentry on multiple servers?

Yes! Zentry can be added to unlimited servers. Each server has its own independent settings and subscription.

Does Zentry store my messages?

No. Zentry only stores server configuration settings, moderation logs, and warning records. Message content is never stored.